Contact Form

When you submit information to our site, we collect what you provide in the form, along with your IP address and browser user agent. If you ever want the information you provided to be removed from our databases, please send the request to info@prioautoaccessories.com or call us at (613) 435-5166.

 

Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@prioautoaccessories.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@prioautoaccessories.com and send your item to: 63 Roydon Pl.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: 63 Roydon Pl.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at info@prioautoaccessories.com for questions related to refunds and returns.

 

Cookies

When you open a conversation on our site, you have the option to save your name, email address, and other information in cookies for future convenience. These cookies are kept for one year. When you visit our login page, we set a temporary cookie to check if your browser accepts cookies. This cookie doesn’t contain any personal data and is removed when you close your browser. Upon visiting our site, we create several cookies to remember your customer details and display preferences. These cookies are valid for two days, while display preference cookies last for a year.

 

Embedded Content from Other Sites

Our articles may include embedded content such as videos, images, or articles from other websites. Embedded content from these external sites functions exactly as if you had visited those sites directly. These sites might collect your data, set cookies, include additional tracking from third parties, and monitor your interactions with the embedded content, particularly if you are logged into those sites.

 

Data Access, Rights and Retention

If you request a refund or communication from one of our Sales Representatives, your IP address will be collected. Conversations and their metadata are kept indefinitely to automatically recognize and approve any follow-up communication rather than placing each message in a moderation queue. We only store the information you choose to provide when submittied a Contact Form, Opening a Chat or requesting a refund. You can ask to view, modify, or delete your personal information from our database at any time, except for your name. Our administrators have access to view and edit this information. You can request an exported file of the personal data we hold about you. You can also ask us to delete any personal data we hold, though this does not include data we must retain for administrative, legal, or security reasons.

 

Data Verification

Visitor comments may be screened using an automated service to detect spam. When you offer your data on our site, we collect the information you provide, along with your IP address and browser user agent. This helps us to prevent spam. We may also generate an anonymized string from your email address (also known as a hash) to check if you are using the Gravatar service. You can read Gravatar’s privacy policy here: Gravatar Privacy Policy. Once your comment is approved, your Gravatar profile picture will be displayed publicly alongside your comment.